In this day, customer support is very important. There are a lot of options for people today. Businesses with poor customer support are going to suffer.
Recently, I discovered a company, Ring Central, who has a good idea but their customer support is terrible. Let me give you an example.
June 30, 2008 I asked a question. John has to ask technical and call me back.
July 15, 2008 John did not call me back so I called again. He is unavailable and will call me back.
July 21, 2008 John did not call me back so I asked for his supervisor Alex. Alex was unavailable and will call me back.
July 25, 2008 Alex did not call me back so I left another message.
July 30, 2008 Alex still did not call me back so I left yet another message.
August 6, 2008 Alex did not call me back so I asked for his supervisor John Ross (They said it is a different John). John is unavailable and will call me back.
August 11, 2008 Alex still did not call me back so I am no longer a customer.
Keep in mind this is a company that advertises in their logo “making communications easy!”
And on their website they advertise “All the power of a sophisticated phone system – without the hassle and expense”
Hassle is this company’s middle name! You can never talk to anyone in the united States. And the representatives in the Philippines can not give you an answer.
Take my word for it. This is not a company you want to do business with!
1 response so far ↓
Alain Lecusay // August 13, 2008 at 8:37 am |
You are 100% correct. There is absolutely no way whatsoever that a customer of Ringcentral will ever get through to a person at Tech Support. And I mean “No Way”. I have tried everything. The only thing left for me to do is fly out to their office to see if I can walk in and talk to someone. There is NO support. What you get are a bunch of very, very nice overseas operators that tell you over and over that they understand your problem and that they will “escalate” it to another department, called “Level Two”. But, that’s it. If this “Level Two” does not respond, and they will not, just like that, then all you can do is call back, over and over, and what you will get is the same thing, that they will “escalate” it again. After about 8 escalations, I am ready to give up. The problem is that they got you by the balls because you will have to port out your numbers elsewhere, and that takes time, and, well, so much for an otherwise convenient service.
DO NOT SIGN UP. YOU WILL REGRET IT.