You are 100% correct. There is absolutely no way whatsoever that a customer of Ringcentral will ever get through to a person at Tech Support. And I mean “No Way”. I have tried everything. The only thing left for me to do is fly out to their office to see if I can walk in and talk to someone. There is NO support. What you get are a bunch of very, very nice overseas operators that tell you over and over that they understand your problem and that they will “escalate” it to another department, called “Level Two”. But, that’s it. If this “Level Two” does not respond, and they will not, just like that, then all you can do is call back, over and over, and what you will get is the same thing, that they will “escalate” it again. After about 8 escalations, I am ready to give up. The problem is that they got you by the balls because you will have to port out your numbers elsewhere, and that takes time, and, well, so much for an otherwise convenient service.
DO NOT SIGN UP. YOU WILL REGRET IT.
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